Privacy Policy

HigherHeart.shop respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you visit or make a purchase from our website, we may collect certain personal information necessary to process and fulfill your order.

This may include:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information
• Order details
• Personalization information for custom items (such as names, birth dates, memorial dates, or event dates)

This information is only collected when voluntarily provided by you through our website.

In addition, certain technical information may automatically be collected when you browse our website, such as:

• IP address
• Browser type
• Device type
• Pages visited on our site
• Time spent on pages

This data helps us understand how visitors use our website and helps improve our services.

How We Use Your Information

We use the information collected to:

• Process and fulfill orders
• Provide customer support
• Communicate with customers regarding their orders
• Customize products when requested
• Improve our website and services
• Prevent fraudulent transactions
• Comply with legal obligations

Your information is used strictly for business operations related to your order and customer experience.

Payment Processing

Payments on HigherHeart.shop are securely processed through third-party payment providers.

We do not store full credit card numbers or sensitive payment information on our servers.

Payment methods accepted may include:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay
• Klarna
• Link
• Cash App Pay
• JCB
• UnionPay

All payment transactions are encrypted and handled through secure payment processing systems.

Sharing Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared when necessary to operate our business, such as with:

• Payment processors to complete transactions
• Shipping carriers to deliver your order
• Website service providers that help operate our store
• Trusted production partners assisting with large or bulk print orders

In these cases, only the information necessary to complete the service is shared.

Data Storage and Security

Customer information is stored within secure order processing and customer management systems.

We take reasonable administrative, technical, and physical precautions to safeguard personal information and maintain secure systems.

While we take steps to protect your information, no method of transmission over the internet is 100% secure.

Data Retention

We retain customer information only for as long as necessary to:

• Complete transactions
• Maintain order records
• Comply with legal or tax obligations
• Resolve disputes

When information is no longer required, it may be securely deleted or anonymized.

Customer Data Requests

Customers may request to:

• Access their stored personal information
• Update their personal information
• Request deletion of their personal data

Requests can be submitted by emailing:

hello@hhco.shop

Please allow up to 30 days for data requests to be processed.

Certain information may need to be retained if required for legal, accounting, or fraud prevention purposes.

Cookies and Website Data

Our website may use cookies or similar technologies to:

• Improve website functionality
• Understand how visitors interact with our site
• Analyze website performance
• Enhance the customer shopping experience

Cookies help us analyze website traffic and improve performance.

Users may disable cookies through their browser settings if desired.

Disabling cookies may affect certain website features.

Analytics and Third-Party Services

We may use third-party services to help operate our website, analyze traffic, or improve customer experience.

These services may collect limited technical data such as IP address, device information, and browsing activity on our site.

These tools are used strictly to improve website performance and business operations.

Children's Privacy

HigherHeart.shop does not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child under 13 without parental consent, we will promptly remove the information.