Welcome to the HigherHeart.shop Help Center. Here you’ll find answers to common questions about ordering, production times, shipping, custom orders, and exchanges.

If you need assistance and cannot find the answer here, please contact our support team at hello@hhco.shop.

Orders & Production

How long does it take to produce my order?

Most standard apparel orders are produced within 3–5 business days.

Custom or personalized items may require 5–7 business days, while bulk or event orders may take 7–10 business days depending on order size, artwork complexity, and production scheduling.

Production time is separate from shipping time.

Payment Requirement Before Production

All orders must be paid in full before production can begin.

We do not accept deposits or partial payments for any products or services. Full payment is required at the time the order is placed through our checkout system.

Production will only begin once payment has been successfully processed and confirmed.

No exceptions.

Do you offer rush orders?

Yes. Rush production may be available depending on our current production schedule.

A $25 rush production fee applies.

Rush production allows an order to move ahead in the production queue but does not guarantee shipping carrier delivery times.

When does production start?

Production begins once:

• Your order has been successfully placed
• Payment has been received and processed
• Any custom design details have been finalized
• Required proofs have been approved (if applicable)

Orders are processed in the order they are received, unless rush production has been selected.

Can I cancel my order?

Orders may be canceled before 11:00 PM EST on the same day the order was placed.

If production has already started, cancellation may no longer be possible.

Custom Orders

What items are considered custom?

Custom items include products that contain:

• Names or personalized text
• Birth or memorial dates
• Custom graphics or artwork
• Business logos
• Event or group apparel
• Personalized designs created for a specific customer

These items are produced specifically for each order.

Proof Approval for Custom & Bulk Orders

For custom, personalized, or bulk orders, a design proof may be provided for customer approval before production begins.

Customers are responsible for carefully reviewing the proof for accuracy including:

• Spelling
• Names or dates
• Design placement
• Colors and artwork
• Garment sizes and quantities

Once a proof has been approved by the customer, it becomes the final authorization to begin production.

HigherHeart.shop is not responsible for errors that appear in an approved proof, including spelling mistakes, incorrect information, design choices, or sizing selections.

After a proof has been approved:

• Changes cannot be made
• Orders cannot be canceled
• Items cannot be refunded or reproduced due to customer-approved errors

If a customer requests changes after approval or after production has begun, a new order may be required.

Digital proofs represent approximate placement and color. Minor variations may occur during the printing process.

Can I return a custom item?

No. Custom or personalized products are final sale and cannot be returned, exchanged, or refunded.

Customers are responsible for reviewing all order details before submitting their purchase.

Shipping

How long does shipping take?

Shipping time is separate from production time.

Once shipped, most USPS deliveries arrive within 2–5 business days, depending on the destination and shipping service selected.

Which carrier do you use?

All orders are shipped using USPS (United States Postal Service).

Packages are typically picked up Monday through Friday between 2:00 PM and 3:00 PM Eastern Time.

Orders placed on weekends or holidays will begin processing on the next business day.

Do you ship internationally?

At this time, we ship within the United States only.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a tracking number by email sent to the email address used when placing your order.

Lost or Missing Packages

My package says delivered but I can't find it. What should I do?

We recommend:

• Checking with neighbors or household members
• Checking common delivery locations around your home
• Contacting your local USPS office

As a courtesy, we may assist with contacting USPS or filing a carrier claim.

If the carrier confirms the package was delivered correctly, customers may need to work directly with USPS to resolve the issue.

HigherHeart.shop is not responsible for lost or stolen packages once delivery has been confirmed by the carrier.

Exchanges for Non-Custom Items

Because most of our products are made-to-order, all sales are final and refunds are not issued.

However, exchanges may be possible for non-custom items only under the following conditions:

• The item must be unused and unwashed
• The item must be returned in its original condition
• The request must be made within 7 days of delivery

Once the original item has been received and inspected, we may issue:

• Store credit, or
• An exchange for another item

Custom or personalized items are not eligible for exchange.

Color Variations

Please note that product colors may appear slightly different in person due to variations in screen displays, lighting, and device settings.

Minor variations in print placement may occur during the production process.

Payments

What payment methods do you accept?

We accept secure payments through our checkout system including:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay
• Klarna
• Link
• Cash App Pay
• JCB
• UnionPay

All payments are securely processed through our payment providers.

Contact Support

If you need assistance regarding an order, please contact our support team.

Customer Support
Email: hello@hhco.shop